Have a question? Feel free to check out our FAQs or send us an email.


Most questions can be answered in our FAQs page.

Where can I track my order?

Once your purchase is shipped we will send you a shipping confirmation email containing your tracking number. The email is sent to the same email used to make the purchase. Be sure to check all your inboxes, including junk/spam folder!

If you have a shopper profile, login and you will find your order information in your account.

Can I cancel or update my order?

If you need to cancel or make a change to your order, please contact us at hello@ivy-ozzie.com with your order number, within 24 hours of placing the order. Kindly note that as our team works hard to get your order dispatched as quickly as possible, we may not be able to cancel or update your order upon request.

For more information on our return policy please head over our return policy page.

How do I know my hat size?

If you don't know your hat size, we highly recommend that you measures your head before making a purchase to ensure you are selecting the correct size. Just like shoe and clothing sizes, everyone has a unique head shape and size, which is why we offer a range of sizing options, along with adjustable sweatband on some of our styles.

To correctly measure your head and for more sizing information, please head over to our sizing guide.